Utility Customer Service Clerk I

Receives citizens’ utility payments; processes service applications and work orders; receives payments for various city goods and services; and assists customers in person and over the telephone.

Starting pay rate is $14.34 per hour

Essential Duties and Responsibilities include the following. Other duties that may be assigned.

• Receives citizens’ payments for electric, gas, and water utility billings and balances cash drawer daily;
• Processes applications for new utility service, including scheduling gas service appointments;
• Processes various utility work orders, including connect, disconnect, and transfer orders;  also mails  appropriate notices, and files service orders for recordkeeping;
• Assist customers in person and over telephone and answers questions about utility billing questions and explanation of fees and charges;
• Processes insufficient funds payments and notifies the customer;
• Assist customers in person and over the telephone with usage questions and the detection of problems, including creating work orders if needed;
• Picks up mail from post office daily, and delivers to Finance department;
• Assists with manual mail-outs;
• Works drive –thru as assigned, and
• Assists answering and directing incoming phone calls to city departments.

Supervisory Responsibilities

This is a non-supervisory position.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school graduation or its equivalent; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Knowledge Of

Basic bookkeeping principles and practices; and standard office practices and procedures.

Skill/Ability To

Operate computers, including standard word processing software; establish and maintain effective working relationships; communicate effectively, both orally and in writing; read and understand manuals and other documents; and perform basic mathematical calculations, such as counting, making change, and balancing accounts.

Certificates, Licenses, Registrations

Valid Texas driver’s license or available alternate means of transportation.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear.  The employee may be required to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee has frequent contact with other employees in the assigned department and may be required to interact with employees outside of the department, and must remain calm and professional in tense, emotionally charged, and stressful situations.  The employee may face difficult and stressful situations and may be required to work under time pressures to meet deadlines, to perform multiple tasks simultaneously, to change tasks frequently, to perform tedious and exacting work, and to work closely with others as part of a team.  The noise level in the work environment is usually moderate.