Public Utilities Dispatcher

Operates multi-line phone system, routes calls, processes work orders, and monitors and operates city control systems to include Supervisory Control and Data Acquisition (SCADA), Outage Management System (OMS), Asset Essentials database, Advanced Metering Infrastructure (AMI); performs dispatch tasks as assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs general clerical duties for the Public Utilities department including answering and routing incoming telephone calls, greeting and guiding visitors, maintaining files, sorting and routing mail;
• Operates a radio console in a central public utilities dispatch center to receive and transmit voice messages to public utilities field personnel;
• Receives incoming telephone calls and evaluates requests for public utilities services; collects essential information from callers, and makes return calls to customers;
• Acts on requests from field personnel for information and assistance;
• Enters locates into Texas 811;
• Enters work orders and locates into Asset Essentials database along with dispatching work orders to field personnel;
• Generate weekly report of open work orders for Public Utility Directors;
• Maintains office files and scans documents to electronic file system;
• Monitors and manages Outage Management System and reports outages to the appropriate personnel;
• Monitors and Operates Supervisory Control and Data Acquisition (SCADA) and reports alarms to the appropriate personnel;
• Monitors and Operates Advanced Metering Infrastructure (AMI) and reports alarms to the appropriate personnel;
• Notify Police and Fire Departments of road closures due to construction activity;
• Prepares daily work schedules for Public Utilities;
• Responds to after hour events such as storms as needed, fulfilling dispatch duties;
• Able to communicate in a professional and clear manner;
• Able to deal with stressful situations brought on by customers, staff, and other outside influences;
• Performs other Dispatch duties as assigned;

Supervisory Responsibilities

This is a non-supervisory position.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school graduation or its equivalent; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities and one or more years related experience and/or training.

Knowledge Of

Standard office practices and procedures.

Skill/Ability To

Operate multi-line phone system; operate computers, including standard word processing, excel, and specialty software; establish and maintain effective working relationships; communicate effectively, both orally and in writing; read and understand manuals and other documents; respond promptly to customer needs; use time efficiently; demonstrate accuracy and thoroughness; use materials and equipment properly.

Certificates, Licenses, Registrations

Valid Texas driver’s license.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear.  The employee occasionally is required to stand and walk; and the employee may be required to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee has frequent contact with the public and with other employees in the assigned department, will be required to interact with employees outside of the department, and must remain calm and professional in tense, emotionally charged, and stressful situations.  The employee may face difficult and stressful situations and may be required to work under time pressures to meet deadlines, to perform multiple tasks simultaneously, to change tasks frequently, to perform tedious and exacting work, and to work closely with others as part of a team.  The noise level in the work environment is usually moderate.